FAQs

What’s in the box? 

The Kenola’s Bookbag Box contains a book written by a Black author, a trendy bag and 2 to 3 items produced by Black owned companies.

 

What is a cycle?

A Kenola’s Bookbag cycle is two months.  Once your subscription is active, you will receive a box during the months of January, March, May, July, September and November!

 

When will I be charged?

You will be billed for your first box the day that you subscribe to Kenola’s Bookbag for the current cycle's box (unless otherwise stated - while supplies last.) Your next payment will automatically be scheduled for the 1st day of every other following month beginning at 12 AM EST, per your subscription term, moving forward. Since Kenola’s Bookbag is a bi-monthly subscription service, we are currently collecting payments in the months of January, March, May, July, September and November.

 

Where do you ship from?

Our warehouse is located in Brooklyn, NY!!!

 

When do the boxes ship?

Our boxes ship during the first week of January, March, May, July, September and November!

 

How does shipping work?

We are currently shipping to the U.S. (excluding its territories).  We use USPS to ship and charge $10 shipping per box charged at time of subscription. 

You will receive a tracking email once your box is shipped.  Pre-paid boxes begin processing on the 1st day of each shipping month.

 

Can I pick up a box?

At this time, Kenola boxes are shipped through the United States Post Office.There is no pick up or delivery service.  Please see shipping information.

 

How do I change my address? 

• Step 1: Visit www.kenolasbookbag.com
• Step 2: Click "My Account" and log in using your email address/password
• Step 3: Click "Edit" under the address section
• Step 4: Enter your new address information and click "Save"

Another way to access your account is to click on the Manage Subscription link at the bottom of your order confirmation email.

 If you encounter any issues please contact us at info@kenolasbookbag.com. 

 

Can I customize my box to accommodate allergies or food restrictions? 

At this time there is no customization of boxes.  We advise our customers to read ingredient labels as well as visit vendor websites before consuming food items. 

 

What happens if I am on the waitlist?

Depending on the availability of boxes, subscribers to the Service ("Subscribers") may be placed on a waitlist. The waitlisted subscriber will be notified via email that boxes have become available.  Once that email is received it is your responsibility to obtain a box by placing an order.  The email notification does not signify that a box is being held for you but rather that more boxes are currently available.

 

Can I purchase a box as a gift?

We don't currently offer gift cards but you're able to purchase a gift box or subscription! To do so, you should:

1. Create an account with a different email address than the one you have on your current account.
2. Select the subscription term that you would like to purchase .
3. Enter the gift recipient's shipping address.
4. Enter your billing information
5. Submit order

If you would like to prevent the subscription from renewing automatically, you must cancel the subscription after your box is received. This will not affect the shipments of any boxes that have already been paid for, it will only prevent your account from automatically renewing according to the term selected. 

 

Can I skip a box/cycle? 

You can pause your membership for one cycle. Once logged into your Customer Portal, click on Delivery schedule in the left-hand menu to see all upcoming deliveries for your subscriptions. To skip a delivery, click Skip to the right of each order.

If you need to cancel or skip a prepaid Subscription (3 cycle or 6 cycle) during the current subscription cycle, reach out via email info@kenolasbookbag.com with “SKIP” in the subject line.

 

How do I cancel my subscription?

You can cancel your subscription at any time with no hidden fees or penalty (for pre-paid subscriptions see below).

To cancel your subscription, please email info@kenolasbookbag.com with “CANCEL” in the subject line.  In the body of the email, please ensure the name on the purchase is clearly stated, along with the order # you received at checkout. You should also include the email address you used to set up the original purchase.  

Please Note: You must cancel your account at least 15 days prior to the 1st of a shipping month to prevent being billed for the next box. If you cancel your account after that date  you will be billed for the current month's box and that box will be your last.

Pre-Paid subscribers: We do not offer refunds. If you cancel your pre-paid 3-cycle or 6-cycle, subscription, you will still receive the boxes that you pre-paid for but your account will not automatically renew for another term once your pre-paid boxes are exhausted.

 

Do you offer refunds? 

No, we do not offer refunds, returns or exchanges. If you need to cancel your subscription, please do so according to the cancellation policy.

 

What is your replacement policy?

We will always do our best to replace damaged or missing boxes. 

If you receive a damaged item, please contact us within 5 days of receipt of your box by sending an email with a picture of the damaged item and  your packing slip in the same photo.  We will do our best to replace the item but as our inventory is usually low, we may have to replace with a similar item or an item of similar value.

If you are missing an item from  your box, please notify us within 5 days of receipt of your box.  We will do our best to send you a replacement item or one of comparable value based on our inventory.

The replacement item will be sent in a separate package with its own tracking information.

If you did not receive your box although it has been marked as delivered, please notify us via email with your correct shipping address within 5 days of the box being shown as delivered.  You are only allowed one replacement per calendar year for a box marked as delivered. We are unable to offer a replacement for a box when the tracking information is no longer available by the carrier. The contents of the replacement box will depend on inventory. 

If your box was never delivered, please send us an email with your best shipping address so that we may further assist you in receiving your missing box.

 

How do I join the online community?  Is it free?

Joining our online community is free.  We will be releasing more information after the shipment of our first box.

 

What do I do if my question is not answered above?

Please email us at info@kenolasbookbag.com, with your name and account number in the Subject line and your question in the body of the email. If you do not yet have a subscription, please be sure to add a subject line that pertains to your question.  Thank you.