Cancellation Policy

Users may cancel their subscription at any time by contacting Kenola's Bookbag at, with the subject line “CANCEL.” Users will not be charged for cancellation. Users canceling subscription(s) through their account page must do so 15 days  prior to the 1st day of the shipping month (e.g., by July 16th in order to cancel for an August renewal). If an Active Subscriber cancels their subscription, they will still receive products through the end of the then-current subscription term. Active Subscriber's subscriptions will not be renewed after the then-current term expires. However, you are not and will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. That means if an Active Subscriber cancels their subscription after one (1) cycle but pre-paid for three (3) cycles, they will not receive any money back, but will receive two (2) cycles’ worth of product from the Company. Anyone may re-subscribe at any time following cancellation.

By using this Website, you understand and agree that you shall receive no refunds and no exchanges for any products provided by the Company once our supplier or We deliver these items to the carrier who delivers these products, unless the product received by you is damaged and/or expired. The Company provides a selection of products which may vary from box to box sent to various Users of the Service. The Company cannot accommodate specific requests for certain products, as the Company operates from a limited inventory of products depending on availability.